Understanding your campaign's status and how messages are queued helps you monitor performance and troubleshoot any issues effectively.
Each campaign displays a status that indicates its current state:
Active
Meaning: Campaign is running and sending messages according to schedule
What's Happening: Messages are being sent to prospects based on sequence delays and sending limits
Action Needed: None—campaign is operating normally
Note: Monitor performance and engagement regularly
Idle
Meaning: Campaign is outside of configured sending hours
What's Happening: Messages are queued and waiting for the next sending window
Action Needed: None—this is normal if you've set specific sending hours (e.g., 9 AM - 5 PM)
Note: Messages will resume sending when sending hours begin
Inactive
Meaning: Campaign is not currently launched OR has been paused or has completed OR has been paused
What's Happening: No messages are being sent
Action Needed: Launch or re-launch the campaign if you want messages to send
Note: Prospects remain in the campaign but sequences are paused
Draft
Meaning: Campaign has been created but not launched yet
What's Happening: Campaign configuration is saved, but no messages have been sent
Action Needed: Review campaign details and click "Launch Campaign" when ready
Note: You can edit all aspects of draft campaigns before launching
Each prospect in your campaign has a Current Stage indicator showing where they are in the sequence. This helps you monitor individual prospect progress and troubleshoot issues.
Current Stage Values:
"Outreach Sent (X/Y)"
Meaning: Prospect has received X out of Y total sequence steps
Example: "Outreach Sent (3/7)" means they've received 3 of 7 messages
Status: Sequence is progressing normally
Action Needed: None—campaign is working as expected
"Replied"
Meaning: Prospect replied to one of your messages
Status: Sequence automatically stopped to prevent continued automation
Action Needed: Respond to the prospect manually—this is success!
"Complete"
Meaning: Prospect has received all sequence steps
Status: Sequence has ended for this prospect
Action Needed: None for this campaign; consider adding to a different campaign after appropriate time gap
"Email Failed Verification"
Meaning: Eve could not verify the prospect's email address, so the email sequence was not sent
Status: Email portions of sequence were skipped for this prospect
Why This Happens: Email address doesn't exist, is incorrectly formatted, or verification couldn't confirm it
Action Needed:
If multi-channel with LinkedIn, LinkedIn steps proceed normally
If email-only campaign, this prospect won't receive messages
Review email address for accuracy or find alternative contact information
Impact: Protects your sender reputation by not sending to invalid addresses
"Connection Failed"
Meaning: LinkedIn connection request was not successfully sent
Status: LinkedIn portions of sequence are affected
Why This Happens: Invalid LinkedIn URL, prospect's privacy settings, or LinkedIn restrictions
Action Needed:
Review LinkedIn profile URL for accuracy
If multi-channel, email steps proceed normally
Contact support if pattern is widespread
"Sequence Skipped Steps"
Meaning: One or more sequence steps were skipped
Status: Usually occurs when LinkedIn connection requests aren't accepted within 4 days
Why This Happens: Prospect didn't accept LinkedIn connection, so LinkedIn-specific messages were skipped to allow email steps to continue
Action Needed: This is normal behavior; no action needed unless pattern is widespread
Impact: Reduces total touchpoints but allows sequence to continue via other channels
"Sequence Errored"
Meaning: An error occurred preventing the sequence from continuing
Status: Sequence is stopped for this prospect
Why This Happens: Sending account disconnected, authentication expired, system errors, or configuration problems
Action Needed: Pause and re-launch the campaignClick the Pause Campaign button (bottom right)
Review any error details provided
Click Re-launch Campaign button (bottom right)
Contact support if error persists after re-launching
When to Contact Support: If you encounter statuses you don't understand or if issues persist after troubleshooting, contact support with:
Campaign name
Prospect names experiencing issues
Current stage status shown
Any error messages displayed
What Are Queued Messages?
Queued messages are messages scheduled to send but waiting for the right conditions. They're in line to be sent once timing, limits, or prerequisites are met.
Common Reasons Messages Queue:
Daily Sending Limits Reached
You've hit your daily sending limit (default: 50 emails per account)
Additional messages wait until the next day
Normal and Expected: Protects sender reputation
Scheduled Send Times
Messages queue until they reach their scheduled send time based on sequence delays
Example: Follow-up set for 3 days later queues for 3 days
Normal and Expected: Ensures proper sequence pacing
Outside Sending Hours
Messages ready at 6 PM queue until 9 AM if your sending schedule is 9 AM - 5 PM
Normal and Expected: Ensures messages arrive during business hours
Campaign will show "Idle" status during off-hours
Connection Acceptance Pending
LinkedIn messages queue while waiting for connection request acceptance
Will send once accepted or skip after 4 days if not accepted
Normal and Expected: Part of LinkedIn connection logic
Viewing Queued Messages:
In your campaign dashboard:
Total Queued: Number of messages waiting to send
Next Send Time: When the next batch will go out
When to Be Concerned About Queued Messages:
Messages staying queued longer than expected may indicate:
Sending account disconnected: Check Integrations to verify accounts are still connected
Campaign paused or inactive: Verify campaign status is "Active"
Technical issues: System errors preventing sends
Troubleshooting Stuck Messages:
If messages remain queued for 2+ days beyond expected send time:
Check campaign status: Ensure it's "Active" not "Idle", "Inactive", or "Paused"
Verify sending accounts: Navigate to Integrations and confirm accounts are connected
Review sending schedule: Confirm current time is within your configured sending hours
Check daily limits: Ensure limits haven't been reduced below message volume
Contact support: If no clear cause, reach out with campaign details
Normal Queue Behavior:
It's completely normal to see queued messages when:
Campaign has just launched (first batch queuing)
Daily limits have been reached (queue for next day)
Outside sending hours (queue for next business hours)
Large number of prospects (natural queue formation)
Don't be concerned unless messages stay queued well beyond reasonable timing.
Q: Why does my campaign status show "Idle"? A: "Idle" means the campaign is outside of your configured sending hours. If you've set sending hours (e.g., 9 AM - 5 PM, Monday-Friday), the campaign will show "Idle" during evenings, nights, and weekends. Messages will resume sending when your sending window opens. This is normal and expected behavior.
Q: What's the difference between "Inactive" and "Paused"? A:
Inactive: Campaign has not been launched yet, or was previously completed and is no longer running
Paused: Campaign was actively running but you manually paused it Both mean no messages are currently sending, but "Paused" specifically indicates you stopped an active campaign.
Q: Can I edit a campaign that's in "Draft" status? A: Yes. Draft campaigns are fully editable. You can change messages, adjust sequences, modify targeting, and make any other changes before launching. Once you're satisfied with the setup, click "Launch Campaign" to activate it.
Q: Why are some prospects showing "Email Failed Verification" and what should I do? A: This means Eve couldn't verify their email address exists, so email messages weren't sent to protect your sender reputation. This is working as intended—sending to invalid emails damages deliverability. Focus your efforts on prospects with verified emails. If multi-channel, LinkedIn portions still proceed normally.
Q: How long should I expect messages to stay queued? A: Normal queue times:
Daily limit reached: Until next day (24 hours)
Outside sending hours: Until sending window opens (a few hours to overnight)
Sequence delays: 3-7 days depending on your configured delays
LinkedIn acceptance: Up to 4 days waiting for connection
If messages stay queued beyond these reasonable timeframes, investigate or contact support.
Q: What does "Sequence Skipped Steps" mean and is it a problem? A: This usually means LinkedIn messages were skipped because the prospect didn't accept your connection request within 4 days. This is normal behavior that allows email steps to continue even when LinkedIn connections aren't accepted. It's not a problem—it's Eve adapting to connection acceptance patterns.
Q: If my campaign status is "Idle" at night, will messages send automatically in the morning? A: Yes. When your sending hours begin (e.g., 9 AM), the campaign automatically changes from "Idle" to "Active" and begins sending queued messages. You don't need to manually restart it—it resumes automatically.
Q: What should I do if I see "Sequence Errored" for multiple prospects? A: Immediately:
Pause the campaign using the button in the bottom right
Check that sending accounts are still connected (Integrations page)
Re-launch the campaign using the button in the bottom right
If errors persist, contact support with campaign name and error details
Most sequence errors resolve with a pause/re-launch.
Q: Can I change my campaign status from "Draft" to "Active" without launching? A: No. Campaigns must be explicitly launched to become active. Simply saving a draft doesn't start sending. You must review the campaign and click "Launch Campaign" to begin outreach. This prevents accidental sends before you're ready.
Q: Why do I have queued messages even though my daily limit hasn't been reached? A: Messages can queue for reasons other than daily limits:
Waiting for sequence delay timing (e.g., 3 days between messages)
Outside configured sending hours
LinkedIn connection acceptance pending
Campaign just launched and initial batch is queuing
Check the "Next Send Time" to see when messages will go out.
Q: If I pause a campaign, what happens to queued messages? A: Queued messages remain queued but won't send until you re-launch the campaign. Pausing freezes all activity. When you re-launch, queued messages will resume sending according to schedule and limits. Nothing is lost—just temporarily stopped.
Q: How can I see why specific prospects have certain statuses? A: Click on individual prospects in the campaign view to see detailed sequence progress, which messages were sent, any errors encountered, and current status explanation. This prospect-level detail helps troubleshoot specific issues. If you need further clarification, contact support with the specific prospect and campaign names.
