Email Failed Verification:
Problem: Email couldn't be verified
Troubleshooting Steps:
This is normal if we cannot find a verified email for the prospect
When to Contact Support: If large numbers of emails (>30%) are failing verification, contact support to investigate potential system issues.
Sequence Skipped Steps:
Problem: LinkedIn messages were skipped
Troubleshooting Steps:
This is normal if prospects are not accepting connection requests
Check acceptance rate: If most prospects aren't accepting connections, review connection request messaging
Review targeting: Are you targeting people likely to accept (relevant audience)?
Improve connection request: Make it more relevant and personalized
When to Contact Support: If skips occur for reasons other than unaccepted connection requests, contact support.
Sequence Errored:
Problem: Technical error stopped the sequence
Immediate Action:
Pause the campaign: Click pause button (bottom right of campaign page)
Re-launch the campaign: Click re-launch button (bottom right)
Monitor: Check if sequences resume normally
If Error Persists:
Check sending accounts: Navigate to Integrations and verify accounts are connected
Review error details: Look for specific error messages in the campaign or prospect view
Contact support: If re-launching doesn't resolve, reach out to support with:
Campaign name
Prospect names experiencing errors
Any error messages displayed
When the error first occurred
When to Contact Support: Always contact support if sequence errors persist after pause/re-launch or if you don't understand why errors are occurring.
