Email is a cornerstone of B2B outreach, and Eve supports direct integration with Gmail and Outlook accounts. Your plan tier determines how many email accounts you can connect.
Growth Plan:
1 email sending account maximum
Suitable for individual users or small teams sharing one outreach email
Sufficient for most single-user use cases
Pro Plan:
Unlimited email sending accounts
Connect as many email addresses as needed
Ideal for teams where each member sends from their own email
Allows segmentation by product line, region, or team member
Provides redundancy and volume scaling
If you're on the Growth plan and need multiple email accounts, consider upgrading to Pro or distributing campaigns across multiple team members' Eve accounts.
Similar to LinkedIn, you can connect email accounts in two places:
Option 1: Through Integrations Tab
Navigate to Integrations from the left-hand menu
Select either "Connect Gmail Account" or "Connect Outlook Account"
Follow the authentication prompts
Grant necessary permissions
Confirm successful connection
Option 2: During Campaign Creation
When creating a new campaign, reach the channel selection step
If you select Email or Multi-channel and don't have an email account connected, you'll see a prompt
Click "Connect Email Account"
Choose Gmail or Outlook
Complete the authentication
Continue with your campaign setup
Gmail is one of the most popular email platforms, and Eve provides seamless OAuth-based integration.
Connection Process:
Click "Connect Gmail Account"
Select the Google account you want to connect (or sign in)
Review the permissions Eve is requesting
Click "Allow" to grant permissions
Confirm successful connection
What Eve Accesses:
Send emails on your behalf: Required for campaign sending
Read email metadata: Used to track replies and engagement
Important for Gmail Users with Two-Factor Authentication: If you have 2FA enabled on your Google account, you may need to generate an App Password specifically for Eve rather than using your regular Google password.
To Generate a Gmail App Password:
Go to your Google Account settings (myaccount.google.com)
Navigate to Security > 2-Step Verification
Scroll down to "App Passwords"
Generate a new app password for "Mail" or "Other (Custom name)"
Copy the generated 16-character password
Use this app password when connecting to Eve (if prompted for credentials)
Outlook integration covers both personal Outlook.com accounts and Microsoft 365 business accounts.
Connection Process:
Click "Connect Outlook Account"
Sign in with your Microsoft credentials
Review the permissions Eve is requesting
Click "Accept" to grant permissions
Confirm successful connection
What Eve Accesses:
Send emails on your behalf: Required for campaign sending
Read email metadata: Used to track replies and engagement
Calendar access: (Optional) For inserting meeting booking links
Outlook integration works identically for both Outlook.com personal accounts and Microsoft 365 business accounts. The authentication flow automatically detects which type you're connecting.
Once your email account is connected:
Eve can send campaign emails from your address
Replies are automatically monitored and tracked
When a prospect replies, that sequence automatically stops to prevent continued automation
You'll receive notifications of replies through Eve's interface
If you're on the Pro Plan with unlimited email account connections, you can:
Connect each team member's email address
Segment campaigns by sender for different products or regions
Distribute sending volume across multiple accounts for higher daily throughput
Maintain redundancy—if one account has issues, others continue functioning
When Creating Campaigns: You'll select which connected email account to use as the sender. This allows flexibility in managing your outreach strategy across multiple accounts.
Q: What's the difference between connecting Gmail/Outlook directly vs. using SMTP? A: Gmail and Outlook integrations use OAuth authentication, which is more secure (you don't share your password directly with Eve) and provides better integration with features like calendar links. SMTP is a universal protocol that works with any email provider but requires manual configuration and credential entry. Use Gmail/Outlook direct integration when possible; use SMTP only for providers that don't have direct integration (covered in the next section).
Q: Will Eve have access to read all my existing emails? A: No. Eve only monitors emails that are part of active campaigns to track replies and engagement. It does not read or access your entire email history, personal correspondence, or emails unrelated to campaigns. The permissions granted are specifically scoped to campaign-related sending and reply monitoring.
Q: I'm on the Growth plan with one email account. Can I switch which account is connected? A: Yes. You can disconnect your current email account and connect a different one at any time. However, any active campaigns using the old account will be paused until you reconnect or assign a different account. Campaign history and data are preserved, but sending stops until the connection is reestablished.
Q: What if I use a company email address with strict security policies? A: Check with your IT department before connecting a corporate email account. Some organizations have policies restricting third-party access to email systems or require approval for OAuth grants. You may need IT approval or specific configurations. If your organization blocks third-party email access, consider:
Setting up a dedicated sales outreach email that complies with policies
Using SMTP with appropriate security configurations
Requesting an exception from IT for sales automation tools
Q: Can I connect both Gmail and Outlook on the same Eve account? A: Yes, if you're on the Pro Plan. You can connect one Gmail account and one Outlook account (or multiple of each). When creating campaigns, you select which account to use as the sender. This is useful if you have multiple email addresses or if different team members use different email providers.
Q: How do I know which email account a campaign is using? A: In your campaign dashboard, each campaign displays which sending account is being used. When creating a campaign, you explicitly select the sender account. If you have multiple accounts connected, pay close attention to which one you select to ensure emails come from the intended address.
Q: What happens if my email password changes? A: If you change your email password, OAuth-connected accounts (Gmail, Outlook) typically don't require reconnection—the OAuth token continues working. However, if you revoke OAuth access or if your organization forces a token refresh, you'll need to reconnect. For SMTP connections, you'll need to update the password in Eve's Integrations settings.
Q: Will connecting my email to Eve affect my email deliverability? A: Not inherently. However, how you USE the connection affects deliverability. If you follow best practices (proper sending limits, good targeting, relevant messaging, proper domain authentication), your deliverability will remain good or improve. If you send high volumes of generic emails to poor-quality lists, deliverability will suffer. Eve provides the tools and guardrails; your strategy and targeting determine results.
Q: Can I use a personal email address like name@gmail.com for business outreach?
A: Technically yes, but it's strongly discouraged for B2B sales. Personal email addresses (free providers like Gmail, Yahoo, Outlook.com) have:
Lower perceived credibility in business contexts
Higher spam filtering rates for cold outreach
No company branding or professionalism
Difficulty establishing sender reputation
Always use a business domain email (name@yourcompany.com) for B2B outreach. This requires owning a domain and setting up email hosting, but it's essential for professional sales communication.
Q: If I disconnect an email account, do I lose my campaign data? A: No. Campaign history, performance data, and prospect information are preserved even if you disconnect the sending account. However, active campaigns using that account will pause until you reconnect or assign a different account. You won't lose any historical information or analytics.
Q: Can I connect the same email address to multiple Eve accounts? A: Generally, no. Each email address should be connected to only one Eve account to avoid conflicts and ensure proper reply tracking. If you need multiple team members to use the same email address (not recommended), you would need to share a single Eve account, which is typically only appropriate for very small teams.
Q: How does Eve handle email replies? A: When a prospect replies to a campaign email:
Eve automatically detects the reply through its monitoring
The sequence for that prospect immediately stops to prevent continued automation
You receive a notification about the reply in Eve's interface
You can view the reply and continue the conversation manually
Reply tracking appears in your campaign analytics
This ensures you never send automated follow-ups after someone has engaged in conversation.
Q: Do I need to configure my email signature in Eve? A: Not necessarily. If your email account already has a signature configured (in Gmail or Outlook settings), it typically carries over to emails sent through Eve. However, Eve also allows you to configure campaign-specific signatures if you want different signatures for different types of outreach. Check your first test emails to confirm your signature appears as intended.
